At your destination      

In the unlikely event that you arrive at your destination without your checked baggage, Fly Mid Africa will assist in every possible way to ensure your bag is returned to you as quickly as possible. Detailed information concerning Lost Baggage can be read here.

Notice of missing baggage, damaged, or pilferage of checked baggage must be given to Fly Mid Africa at the airport within four (4) hours of the arrival of your flight. To help us process your claim quickly, please complete and enclose the following documentation:

  • Property Irregularity Report (PIR)
  • A copy of your travel ticket and baggage tag Checked-in luggage receipt if any
  • A detailed list of the missing luggage items
  • Receipts of the contents of the baggage
  • A copy of the MCO of declaration of value, if made, and in the case where excess baggage was paid.

When making your report for delayed or damaged, and providing your flight confirmation number and copies of any relevant receipts, please be advised that replacement receipts cannot be accepted for damage baggage claims. We strongly recommend that passengers retain all original receipts applicable to their baggage claim. Any damaged items must be retained by the passenger until the claim has been finalized by the airline or insurance company.

Whilst we will make every attempt to ensure your luggage is handled with care, you should be aware that a limit is imposed on Fly Mid Africa’s liability for loss, delay or damage to baggage unless a higher value is declared in advance and additional charges paid.

The airline does not accept liability for fragile, valuable, perishable articles or baggage which is packed in damaged or unsuitable containers. We strongly recommend all passengers obtain adequate travel insurance cover prior to commencing their journey. Should you find that your baggage is damaged or has not arrived, please contact the Fly Mid Africa staff (or our handling agents) immediately. Details of your baggage will be taken and you will be offered immediate assistance. If your baggage has been delayed, arrangements will be made to have it delivered to your local address, provided it is within the airport city, when it arrives.

Upon receipt of your claim, claims for damaged baggage will be processed within 14 working days. Claims for lost baggage will be processed within 28 working days (to allow for a full trace to be completed on the lost baggage). Fly Mid Africa does not accept any responsibility for personal belongings misplaced or lost on board the aircraft or in the airport terminal. Any items found on board are forwarded directly to the lost property offices at the destination airport.

Under Fly Mid Africa’s General Conditions of Carriage we accept no liability for the loss of money, jewelry, precious metals, tobacco products, keys, cameras, computers, medicines, spectacles, sunglasses, contact lenses, watches, mobile phones, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples either on your person or in your cabin baggage.

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